Frequently Asked Questions

Find answers to the most common questions about our pharmacy services. We understand that health and wellness can bring many questions. Our FAQ section is designed to give you quick and clear answers about our products, services, delivery options, and pharmacy support — so you can find the help you need without any hassle.

We provide a wide range of healthcare essentials, including:
• Prescription medicines for chronic and acute conditions.
• Over-the-counter (OTC) drugs for common ailments like cold, fever, and pain relief.
• Health supplements such as vitamins, minerals, and protein powders.
• Personal care products, skincare, baby care, and hygiene items.
• Medical equipment like thermometers, BP monitors, and glucometers.

Our goal is to be your one-stop pharmacy solution.

Yes, we provide doorstep delivery to make healthcare accessible.

• Free delivery on orders above ₹500 within city limits.
• For smaller orders, a minimal delivery fee is charged.
• Express delivery available for urgent needs (subject to availability).
• Medicines are packed safely and delivered within 1–3 hours in city limits and 2–3 days for other regions.

We ensure proper storage and temperature control during delivery.

• Yes, common OTC drugs like paracetamol, antacids, and cough syrups can be purchased without a prescription.
• However, antibiotics, controlled substances, and chronic illness medicines require a valid prescription from a doctor.
• You can upload your prescription online through our portal for hassle-free purchase.

⚠️ Please note: Misuse of prescription medicines can be harmful. Always consult a doctor before using strong medications.

• Our main branch is located in Berhampur, Odisha.
• We also operate multiple partner outlets in major cities across Odisha.
• For pan-India orders, customers can use our online portal to place orders from any location.

📍 Full Address: Basant Bihar 2nd Line Bhabinipur ,Berhampur Pin- 751001, Odisha.
🚚 Delivery available nationwide through courier and logistics partners.

• Yes, our physical pharmacy outlets remain open 24/7 to handle emergencies.
• Online ordering and customer support is also available 24/7.
• Emergency helpline available at +91 XXXXX XXXXX for critical needs.

Whether it’s day or night, we ensure you have access to essential medicines anytime.

• Yes, we stock a full range of generic medicines alongside branded ones.
• Generics are equally effective as branded drugs but at much lower costs.
• All generic medicines supplied by us are from trusted manufacturers certified by Indian drug authorities.

💡 By choosing generics, you can save up to 70% on your healthcare costs.

• Yes, you can connect with our certified pharmacists via live chat or video call.
• Get guidance on dosage, drug interactions, side effects, and alternatives.
• Available 24/7 for urgent queries through our portal and mobile app.

👩‍⚕️ Our pharmacists are trained to give expert advice, but for serious medical conditions, we recommend consulting a doctor.